Privacy & Security

Privacy and Security

Delaware Life
1601 Trapelo Road, Suite 30
Waltham, MA 02451

Protecting the privacy of your personal information is of utmost important to us.  Whether you are an existing customer or considering a relationship with us, we recognize that you have an interest in how we may use information we hold that concerns you.  We invite you to review our Privacy Policy (Download Adobe Acrobat Reader) to understand how we collect, secure and limit the use of your personal information when you apply for or purchase a Delaware Life product or service.  You should also review our Legal Information to understand the general terms of use for our Web Sites.

Personal information required by Web Sites:  We do not require you to provide personal information such as your name, address, email address, phone number, account number, or other information that identifies you in order to review most of the product or service information available on our Web Sites.   However, some of our Web Sites need to be secure, and they will require you to provide identifying data and passwords to ensure that only authorized persons gain access to your account information.

Use of information collected from Web Site visits:  Your decision to provide Delaware Life with personal information when accessing our websites is voluntary, and the information you provide will only be used to help transact business with you or to respond to your request for products or services.  Delaware Life will not disclose personal information obtained from Web Site visitors to any third party for purposes not related to servicing accounts, unless required to do so by law or regulation.

Use of Cookies:  Like most web sites, ours may automatically collect information about your computer hardware and software, which may include your browser type, operating system, access times and Internet Protocol (IP) address.  This information is often contained in “cookies.”  We use this data in an aggregated form only (not in any form that personally identifies you) to track use of our tools and features for internal programming, demographic and other research purposes.  The cookies do not gather or contain sensitive or personally identifiable data.

How information is protected:  We employ technologies intended to safeguard the transmission of your personal information through our Web Sites.  We use Secure Socket Layer (SSL) to help keep your information confidential while you conduct business on our secure websites.  SSL helps ensure the integrity and confidentiality of your online transactions.  It helps create a uniquely encrypted transmission over the Internet between your web browser and Delaware Life.  We also use a timeout feature on select areas of our Web Sites.  To prevent your account from remaining open when not in use, your online session with our secure websites will be terminated after several minutes of inactivity. If this occurs, you will need to sign in again with your access ID and password to continue.